Terms and Conditions
This page explains our terms and conditions for use and sale. “We”, “CNBLink” or “CNBLinkOnlineKitchen” provide services through our website and other applications for desktop or mobile, developed by us. And the Restaurant Client is termed as “Spice Garden” here. You are in this page as you have chosen to order online from Spice Garden. Please read these website terms and conditions carefully before doing any transaction through our website as your purchase of products and services or transaction on this website is subject to these Terms and Conditions. Use or browsing this website is also subject to these Website terms.
We reserve the right to change these Website Terms from time to time by updating them on this page. By accessing any part of this website, you accept these website terms and condition. If you do not accept these terms, you must not continue further to access / browse / order products or services, and you will not be permitted to order any products or services through the website.
Our aim is to provide a simple, easy to use and cost-effective platform to connect customers to their favourite restaurants in their area. We are willing to take that extra step to help and sort out the things for our customers and clients.
While every attempt has been made to give the updated and right information on the website to the users, CNBLink do not take any responsibility of its completeness and accuracy. CNBLink reserves the right to make changes on the website related to material, pictures, videos, services provided, prices etc at any time without any notice. The material on the website is provided without any warranties or any other terms. CNBLink provide you with this website on the basis that, to maximum extent permitted by law, we exclude all representations, warranties, conditions and other terms (including any conditions implied by law which by for this legal notice might apply in relation to this website).
We, CNBLink, try to accurately copy the item names, descriptions, prices, special offer information and other information provided to us by the Client Restaurants. Clients using our services are responsible for providing the correct and updated information and we do not take any responsibility of the correctness, completion and authenticity of the information.
CNBLink also reserves its right to refuse further support or maintenance if it finds the participating restaurants seeking any other third party vendor / technical support without consulting CNBLink.
CNBLink, and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to the user as a result of the use of this website.
Links To And From Other Website
Links to and from third party websites on this website are provided solely for the user convenience. CNBLink do not take any responsibility for the accurateness of the links provided. We are not liable to review and make the contents available for this linked websites. We also do not endorse or represent them in any form the material on them or the results from using them. You use these links entirely on your own risk and CNBLink by no means will be liable for any loss or damage as a result of using linked websites.
CNBLink tries to ensure that the website is up and running 24 hours a day 7 days a week. However, there could be times when the necessary updates and maintenance needed on the website. Not limited to its maintenance period, CNBLink will not be liable for any loss occurred due to the temporary website shut down or any failure on the website. Access to this website may be suspended temporarily and without any prior notice.
Termination And Suspension
CNBLink Ltd reserve the right to decline any request, new registration, terminate, suspend or remove you as a user of this site. We may take actions deemed necessary to prevent such a liability or loss from occurring, if we find you break any material terms of these website terms and conditions.
OOMS (Online Order Management System)
OOMS is an online ordering system developed by CNBLink with the aim to provide an efficient tool connecting host restaurants (which is “Spice Garden” here) and its customers directly. The application is integrated directly into the host restaurant’s website and processes orders and payments. It also enables administrators / authorised user to make changes, review orders / payments and generate customized reports. Please check the product description for more information.
CNBLink acts as a technology solution mediator between the restaurant and the customers. While we take every possible care to minimise monetary loss to our valuable clients and customers, in the event of unavoidable disputes, we are committed to resolve the issues in coordination with the restaurant and the customer. CNBLink will take necessary actions in the best interest of our valued customers.
More information about the application / software can be found on the company website.
Restaurant Clients (Spice Garden)
CNBLink acts as a technical partner for Spice Garden to facilitate and maintain the online ordering management system. CNBLink fully takes responsibility for the software’s efficient and timely operation. However, CNBLink do not take responsibility for the losses incurred due to issues arisen out of uncontrollable or events outside of our control.
Please seek immediate support with CNBLink if any event of concern arises with the software.
Events Outside Of Our Control
- Strikes, lock-outs or other adverse industrial action.
- Riot, invasion, terrorist attack or threat of terrorist attack, war or threat of or preparation for war.
- Fire, explosion, storm, flood, earthquake, epidemic of other natural disaster.
- Impossibility of the use of public or private transport.
- Impossibility of the use of public or private telecommunication network.
- The acts, legislation or restriction of any government.
Spice Garden’s food may contain allergens or traces including Nuts, Celery, Gluten, Lupin, Milk, Mustard, Peanuts, Sesame Seeds, Soya, Sulphites
It is your responsibility to inform Spice Garden of any dietary requirements before placing your order. Spice Garden will never guarantee that they will be able to provide you service if they think that it is not safe for you.
General Customers / Public (End User)
The legal contract is between you and the restaurant for ordering and supply. We have no control over the actions or omissions of any Restaurant. Please contact the Restaurant for their services about delivery / collection and their terms and condition for the acceptance to honour the contract. However we encourage all the participating Restaurants to deal with their orders promptly and communicate with the respective customers on timely manner.
Please contact the Restaurant directly for the confirmation of the information and any other query related to its food menu, allergies, prices, VAT, delivery charges and other services provided.
CNBLink.com, CNBLinkOnlineKitchen and the CNBLink logo are trademarks of CNBLink Ltd. All the copyright, trademarks and other intellectual property rights in the website and its content including and not limited to its design, texts, graphics, logos, icons, images and all the software, databases and source codes connected with the site, are owned by or licensed to CNBLink.com or otherwise used by CNBLink as permitted by law. Misuse of the website contents such as print, copy, reproduce, republish, modify or re-use the materials from the website in any form for any purposes are prohibited without the written consent of the copyright holder.
Data Protection and Confidentiality
Keep your passwords and other information confidential at all times, you must not share that information or disclose to anyone. If you know or suspect that someone has knowledge of your confidential information such as personal information, passwords which you may not approve of, authorised to, then you should contact us immediately.
CNBLink protect its user information collected while registration or during any other processes of using the website. However, Information transmission via the internet is not completely secure. Although we take necessary steps required to protect your information we cannot guarantee the security of your information transmitted to and from the website.
The participating restaurant clients could use the information system developed by our company.
To use the services you must be over 18 years of age and must be legally capable to get into the contract. CNBLink do not allow users to register for multiple memberships for use by the same person. Violation of this clause may result in suspension or termination of the membership completely. You agree not to impersonate any other person or entity using different names that you are not authorised to use. Customers are not allowed to share their passwords with anyone. CNBLink cannot be held responsible for the results occurred through the usage of your membership.
Complaints and Disputes
CNBLink are not responsible for products and services delivered by Spice Garden. Customers should contact Spice Garden directly who are responsible for the delivery of product or services. For example, food ordering complaint should be forwarded to the Spice Garden directly and not to CNBLink. And all the technical issues must be directed to CNBLink by the restaurant client (which is “Spice Garden” here).
Any legal complaints and notices shall be governed by and construed in accordance to the English Law. Disputes arisen due to these shall be subject to the exclusive jurisdiction of the English Courts.
Payments and Refunds
CNBLink acts as a mediator to Spice Garden for the collection, processing and maintenance of payments received from the end consumer on behalf of Spice Garden. Any issues related to the payment disputes to be resolved with CNBLink in coordination with Spice Garden directly involved with the transaction.
In the event of failure to honour the order in part of delivery by the restaurant Spice Garden, Spice Garden will be liable to refund the amount to the customer as agreed.